Refund policy
At Zarai Imports, we want our customers to have a clear and straightforward return experience. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Policy
Zarai Imports accepts eligible returns within 30 days from the date the order is delivered. To be eligible, the item must meet our return conditions and the return must be requested within the 30-day return period.
Returns are handled by mail. Please contact us before sending any item back. Do not mail a return without receiving return instructions from Zarai Imports.
Return Conditions
To be accepted for a standard return, the product must be new, unused, and in its original condition. The item should be returned with its original packaging and any accessories or materials that were included with the order.
Items that have been worn, used, washed, altered, damaged after delivery, or returned without the original packaging may not be accepted.
Custom orders, personalized items, and special-order products are not eligible for return or exchange, unless the item arrives defective or there is an error on our part.
How to Request a Return
If you would like to return an eligible product, please contact Zarai Imports by email or phone with your order information and the reason for the return.
We will review your return request. If the return is accepted, we will provide the necessary return instructions and a downloadable return shipping label when applicable.
Return Label: Download and print the provided label
Return Method: Mail
Authorization: Contact us before sending the item
Please wait for our return instructions before shipping your product back.
Return Shipping Cost
For a return caused by a change of mind, incorrect selection, or another reason that is not related to a product defect or our error, the customer is responsible for the return shipping cost.
If the product is defective, damaged because of our error, or we sent an incorrect product, Zarai Imports will cover the applicable return shipping cost.
Defective or Damaged Items
If you receive a defective product, please contact us as soon as possible after delivery. Please provide your order information and explain the issue. We may request photographs or other information to help us review the problem.
If the product is confirmed to be defective due to an issue on our part, we will arrange the return and cover the applicable return shipping cost.
After we receive and inspect the defective item, we will provide a replacement of the same product in new, non-defective condition, subject to availability.
Refunds
Once your returned item has been received, inspected, and the return has been approved, we will issue your refund.
The refund will be sent to the original payment method used to place the order. Zarai Imports will process the approved refund within 7 business days after the return has been accepted.
After we process the refund, the time required for the money to appear in your account may depend on your bank, card issuer, or payment provider.
Original Shipping Charges
Original shipping charges, if any, are generally non-refundable for returns due to a change of mind or customer preference.
If the return is related to a defective product, incorrect item, or an error made by Zarai Imports, we will review the applicable shipping charges and handle them accordingly.
Exchanges
Exchanges are accepted for eligible products.
For the quickest exchange process, we recommend returning the original item first and placing a new order for the replacement item. This allows you to select the desired product or size through a new order without waiting for the original return to be completed.
If an exchange is requested because of a defective or incorrect product, please contact us first so we can provide the appropriate instructions.
Items Not Eligible for Return
The following items are generally not eligible for standard returns:
Custom Orders: Items made specifically according to a customer's request.
Personalized Items: Products customized with customer-specific information or details.
Special Orders: Products specially ordered for a customer outside our regular inventory.
Used Items: Products that have been worn, used, washed, altered, or otherwise changed after delivery.
Damaged After Delivery: Products damaged through customer use, handling, or improper care.
Defective or incorrect items caused by an issue on our part are handled separately under our defective product policy above.
Return Summary
Return Window: 30 days from delivery
Return Condition: New, unused, original condition and packaging
Return Cost: Customer responsibility for change-of-mind returns; $0 when the return is due to our error or a confirmed product defect
Restocking Fee: $0
Refund Processing: Within 7 business days after return approval
Refund Method: Original payment method
Exchange: Accepted
Return Method: By mail
Return Label: Download and print when provided
Custom/Personalized/Special Orders: Not eligible for standard return
Contact
If you have any questions or concerns please contact us using information below:
Address: 1724 W 18th St, Chicago, IL 60608, United States
Phone: +1 7732977077
Email: contact@zaraiimports.us
Business Hours: Tuesday to Saturday - 11 AM to 6 PM (Sunday & Monday - Closed(GMT-06:00) Central Standard Time (Chicago)