Shipping policy

At Zarai Imports, we currently ship orders within the United States. We work to process and deliver orders within the estimated timeframes below and provide tracking information when your order has been shipped.

Shipping Area

Zarai Imports currently ships to addresses within the United States.

We do not currently offer international shipping.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT-06:00) Central Standard Time (Chicago).

Orders placed after 5:00 PM Central Time will be treated as received on the next applicable business day for processing purposes.

Order Processing Time

Orders are processed Tuesday through Saturday.

Our standard order processing time is 1–3 business days. Processing includes receiving the order, reviewing the order information, preparing the products, and preparing the package for shipment.

Orders are not processed on Sunday or Monday.

Transit Time

After an order has been processed and shipped, the estimated transit time is 5–8 business days, with transit occurring Monday through Saturday.

Transit time begins after the package has been handed over to the shipping carrier.

Total Delivery Time

The estimated total delivery time is 6–11 business days, including order processing and shipping transit time.

Processing: 1–3 business days
Transit: 5–8 business days
Estimated Total: 6–11 business days

These are estimated delivery timeframes and may occasionally be affected by carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Cost

Standard Shipping: Free

Zarai Imports currently provides free standard shipping within the United States. No standard shipping charge will be added to eligible orders at checkout.

Order Tracking

Once your order has been processed and shipped, we will provide tracking information when available.

Tracking information may take some time to become active after the shipping carrier receives and scans the package. If your tracking information does not show movement immediately, please allow additional time for the carrier's system to update.

You can use the tracking information provided to follow the progress of your shipment.

Wrong or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.

If an incorrect or incomplete address is provided and the package is returned to us or requires reshipping, additional shipping arrangements or charges may apply.

Change of Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

If the carrier is unable to deliver the package because of an incorrect address provided by the customer, the customer may be responsible for any applicable reshipping costs.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

We can only guarantee an order cancellation or change before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you receive the order and no longer want the product, you may request a return according to our Return & Refund Policy.

For change-of-mind returns, the customer is responsible for the applicable return shipping cost.

Order Delays

Although we work to follow our stated delivery estimates, delays can sometimes occur because of circumstances outside our control.

Possible causes may include carrier delays, severe weather, holidays, high shipping volumes, transportation issues, incorrect address information, or other carrier-related circumstances.

If your order is delayed, please first check the tracking information for the latest shipment status. If you need additional assistance, contact us and we will help you review the available information.

Damaged Packages

If your package arrives visibly damaged, please inspect the product as soon as possible.

If the product inside is damaged, contact Zarai Imports as soon as possible with your order information and details about the damage. We may request photographs of the package and damaged product to help us review the issue.

If the damage is confirmed to be related to an issue covered by our return policy, we will provide the appropriate resolution according to our Return & Refund Policy.

Lost Packages or Item Not Received

If your order has not arrived within the expected delivery timeframe, please check the tracking information first.

If the tracking information indicates that the package may be lost or there has been no meaningful tracking update for an extended period, please contact us so we can review the shipment.

If an order is confirmed as lost during delivery, we will work with the shipping carrier and review the appropriate resolution based on the circumstances.

Undelivered Packages

If a package is returned to Zarai Imports because it could not be delivered, the customer may be contacted regarding the next available options.

Undelivered packages may result from an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related circumstances.

If the package needs to be shipped again because an incorrect address or other customer-provided information caused the failed delivery, additional shipping costs may apply.

Delivery Estimates

The delivery times stated in this policy are estimates rather than guaranteed delivery dates.

Order Processing: 1–3 business days, Tuesday–Saturday

Shipping Transit: 5–8 business days, Monday–Saturday

Estimated Total Delivery: 6–11 business days

Orders placed after the 5:00 PM Central Time (Chicago) cut-off may begin processing on the next applicable processing day.

Taxes and VAT

Zarai Imports does not collect or add any additional VAT or tax at checkout. The product price displayed on our website is the final price charged for the product, unless another charge is clearly displayed before the order is completed.

Contact

If you have any questions or concerns please contact us using information below:

Address: 1724 W 18th St, Chicago, IL 60608, United States
Phone: +1 7732977077
Email: contact@zaraiimports.us

Business Hours: Tuesday to Saturday - 11 AM to 6 PM (Sunday & Monday - Closed(GMT-06:00) Central Standard Time (Chicago)